Ohio Correctional Officer Practice Exam

Which of the following is NOT one of the steps in the listening process?

1. Suspend judgment

2. Identify the intensity of what was said

3. Make aggressive responses

4. Reflect on mood

The correct answer is: Make aggressive responses

The correct answer identifies that making aggressive responses is not part of the listening process. Effective listening involves actively engaging with the speaker, understanding their message, and responding in a manner that is constructive and respectful. In the context of listening, suspending judgment allows a listener to fully hear and comprehend the speaker's perspective without immediately reacting negatively or forming opinions. Identifying the intensity of what was said involves recognizing the emotional weight behind the words, which can provide context and depth to the conversation. Reflecting on mood aids in understanding both the speaker's emotional state and one's own reaction, fostering a more empathetic and thoughtful dialogue. In contrast, making aggressive responses detracts from effective listening, as it can derail communication, create defensiveness, and prevent meaningful exchange. This response style does not align with the goals of listening, which emphasizes understanding, empathy, and clear communication.